Service Level Agreement (SLA)

 

Time to first response

After reaching out to us via our service management portal or by mail to support@easy-apps.atlassian.net you can expect an initial response within these time periods:

  • bugs with highest priority: 4 hours
  • bugs with second highest priority: 6 hours
  • all other requests: 8 hours

 

Time to resolution

Your request will be resolved within these time periods:

  • requests with highest priority: 24 hours
  • requests of type “Technical support”: 48 hours
  • all other requests: 72 hours

 

Easy Apps

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