Service Level Agreement (SLA)

Time to first response

After reaching out to us via our service management portal or by mail to support@easy-apps.atlassian.net you can expect an initial response within these time periods:

• bugs with highest priority: 4 hours
• bugs with second highest priority: 6 hours
• all other requests: 8 hours

Time to resolution

Your request will be resolved within these time periods:

• requests with highest priority: 24 hours
• requests of type “Technical support”: 48 hours
• all other requests: 72 hours

Easy Apps