Service Level Agreement (SLA)


Time to first response

After reaching out to us via our service management portal or by mail to you can expect an initial response within these time periods:

  • bugs with highest priority: 4 hours
  • bugs with second highest priority: 6 hours
  • all other requests: 8 hours


Time to resolution

Your request will be resolved within these time periods:

  • requests with highest priority: 24 hours
  • requests of type “Technical support”: 48 hours
  • all other requests: 72 hours


Easy Apps

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